1.1 In these Conditions, the following definitions apply:
User | means any person accessing or using the Platform, including Members and non-member visitors. |
Business Day | means a day other than a Saturday, Sunday or bank or public holiday in England and Wales. |
Conditions | means these terms and conditions. |
Commencement Date | means the date on which the Membership is activated, or the listing is first published on the platform, whichever occurs first. |
Member | means an individual or business that has registered for Membership and agreed to these terms. |
Member Content | means all information and materials submitted by the Member for inclusion in the listing, including but not limited to business details, bios, contact details, logos, images and links. |
Membership | means the right, during the Membership Term, to have a Listing hosted and searchable on the Platform in accordance with these terms. |
Initial Term | means the Initial membership period selected at sign-up. |
Membership Term | means the Initial term together with any Renewal Period(s). |
Platform/Website | means the online professional visibility platform operated by the Supplier at www.thelimelightcollective.com. |
Fees | means the subscription fees payable for Membership, as displayed at sign-up. |
Renewal Period | means each successive period for which Membership renews following the Initial term. |
Services | means the provision of the Platform and membership functionality as described in these terms. |
Supplier | means LIME MARKETING LTD, a company incorporated and registered in England and Wales with company number 17162894 whose registered office is at 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE. |
VAT | means value added tax under the Value Added Taxes Act 1994 |
1.2 In these conditions, unless the context requires otherwise:
1.2.1 references to a clause are to a clause of these Terms;
1.2.2 headings are for convenience only and do not affect interpretation.
1.2.3 references to “we”, “us” or “our” are references to the Supplier, and references to “you” or “your” are references to the Member.
1.2.4 a reference to a gender includes any other gender;
1.2.5 words in the singular include the plural and vice versa;
1.2.6 references to “including” or similar expressions are illustrative only; and
1.2.7 references to legislation include that legislation as amended or replaced from time to time and any subordinate legislation made under it.
2.1 You can submit an application on the site by answering some introductory questions, which help us assess your eligibility for the membership service. Please read and carefully review your application and make any necessary changes before submitting it.
2.2 We may contact you to say that we do not accept your application. This is typically for the following reasons:
2.2.1 we cannot carry out the services (this may be because, for example, we have a shortage of staff);
2.2.2 we cannot authorise your payment;
2.2.3 you are not allowed to buy the services from us;
2.2.4 we reasonably believe the application is not suitable for the Platform or intended Membership community;
2.2.5 we are not allowed to sell the services to you (for example, because you are underage to buy the requested services); or
2.2.6 there has been a mistake on the pricing or description of the services.
2.3 We will then email you to confirm your eligibility and acceptance to proceed with the Membership onboarding process (confirmation email).
2.4 At this point:
2.4.1 you will be issued with a copy of these terms and pre-contractual information and another copy of our privacy policy.
2.4.2 upon acceptance of these terms and pre-contractual information, a legally binding contract will be in place between you and us; and
2.4.3 we will provide a link to provide payment for the services, to complete an online checkout process.
2.4.4 we will also provide you with the remaining profile setup questions to help you build your profile on the site.
3.1 You have the right to cancel this contract within a 14-day cooling-off period, without giving any reason.
3.2 The cancellation period will expire 14 days after the day the contract is concluded at initial sign-up or upon renewal.
3.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by clear statement (e.g. email) at feedback@thelimelightcollective.com
3.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
3.5 We may start providing the services during the 14-day cancellation period
3.6 This does not affect your rights if your services are faulty. A summary of these rights is provided in point 3.7
3.7 If the service is faulty, you have the right to cancel immediately. In such cases, we will provide a full or partial refund for any services not provided to you, due to the fault, within 14 days.
3.8 If you cancel this contract under the terms above, we will reimburse you for all payments you have made. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
3.9 We will make the reimbursement using the same payment method as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees for the reimbursement.
4.1 Membership starts on the date we receive confirmation of your acceptance of these terms and conditions and full payment for the services in accordance with contract formation in clause 2.
4.2 Membership continues for the Initial Term selected at sign-up and then renews in accordance with clause 12 (Renewal), unless ended earlier under these Terms.
The Platform operates as a professional community and directory. Professionals and organisations may join as Members to create a professional profile, participate in the community, and be discovered by users seeking the services available on the site.
5.1 During the Membership Term, we will:
a) host and publish the Listing using the Member Content provided.
b) host the Listing on the Platform and make it searchable using the Platform’s standard search and filter tools; and
c) use reasonable care and skill in operating and maintaining the Platform.
5.2 We may make changes to the Platform, including to layout, search, filters, categories, functionality, and the way Listings appear, to improve performance, security, or user experience.
6.1 Unless we agree otherwise in writing, Membership does not include:
a) marketing services, promotional campaigns;
b) any guarantee of views, enquiries, bookings, work, or outcomes;
c) any guarantee of ranking, prominence, or search position;
d) any guarantee of speaking opportunities, collaborations, media features, podcast invitations or commercial opportunities;
e) verification of credentials, accreditation, regulatory status, or suitability for a specific engagement; or
f) acting as an agent, introducer, broker, or representative for the Member.
7.1 Members are responsible for ensuring that their Listing accurately reflects their professional status, experience, and services, and for complying with any legal or regulatory requirements that apply to them when offering services to others.
7.2 The Member confirms that:
a) the Member Content is accurate, current, and not misleading;
b) the Member has the right to supply the Member Content for publication; and
c) the Member will keep the Member Content up to date throughout the Membership Term (including contact details).
d) the Member must provide any information we reasonably request to set up or maintain the Listing. If the Member does not provide complete information, we may delay publication or suspend the Listing until it is provided.
e) the Member will conduct themselves professionally and respectfully in connection with the Platform and community;
7.3 We may refuse to publish or may remove any Member Content that, in our reasonable opinion, breaches these Terms or creates legal, regulatory, or reputational risk.
8.1 The Member requests and authorises us to publish the Member Content on the Platform for the purpose of operating the Platform and professional member directory.
8.2 The Member acknowledges that:
a) the Member acknowledges that Member Content will be shared with, and accessible to, other Members and users of the Platform
b) the Listing will be visible to users of the Platform and may be accessible publicly; and
c) users may search for and view the Listing using the Platform’s search and filter tools.
8.3 The Member may update their Member Content at any time through their account. We may review and approve updates before they are published on the Platform and may refuse changes that breach these Terms or create legal, regulatory or reputational risk.
9.1 We own (or license) all intellectual property rights in the Platform, including the structure, design, software, and branding. Nothing in these Terms transfers ownership of the Platform to the Member.
9.2 The Member retains ownership of the Member Content. The Member grants us a non-exclusive, worldwide, royalty-free licence during the Membership Term and for a reasonable period afterwards as necessary for operational, legal or archival purposes to host, reproduce, display, adapt (for formatting only), and publish the Member Content on the Platform for the purpose of providing the Membership service.
9.3 The Member warrants that the Member Content:
a) does not infringe any third-party rights (including intellectual property and privacy rights);
b) is not defamatory, unlawful, or misleading; and
c) complies with all applicable laws and professional rules that apply to the Member.
9.4 The Member will indemnify us against all losses, claims, liabilities, costs, and expenses (including reasonable legal fees) arising from any third-party claim that the Member Content infringes rights or is unlawful, to the extent caused by the Member’s breach of clause 7.
10.1 The Member must comply with our Acceptable Use Policy, available on our website and updated from time to time (the “Acceptable Use Policy”).
10.2 The Acceptable Use Policy forms part of these Terms and is incorporated into the contract between the parties by reference.
10.3 By entering into this agreement (including by ticking to accept these Terms during registration), the Member confirms that they have read, understood and agree to comply with the Acceptable Use Policy.
10.4 A breach of the Acceptable Use Policy will be treated as a breach of these Terms and may result in suspension or termination of Membership in accordance with clause 15.
11.1 Fees are as stated at the point of purchase (including VAT where applicable).
11.2 Fees are payable in advance by the payment method offered at sign-up (for example, by card or bank payment via our payment provider).
11.3 All Fees are payable in full and are non-refundable. The Member is not entitled to any set-off, credit or pro-rata refund, except to the extent required by law. This clause does not affect Consumer statutory rights.
11.4 We may offer promotional pricing, discounts, free Membership periods or other promotional offers from time to time, subject to any additional terms stated at sign-up.
11.5 If the Member is eligible for a free promotional period, no Fees will be charged for that period, subject to clauses 11.6, 11.7, 11.8 and 11.9.
11.6 The ‘Free Launch Offer’ is available to the first 100 eligible Members that we accept.
11.7 The ‘Free Launch Offer’ applies for 12 months from the Commencement Date.
11.8 At the end of the free period, Membership will end unless the Member chooses to move to a paid Membership plan and pays the applicable Fees.
11.9 We may withdraw the Free Launch Offer for a Member if we reasonably believe the offer is being misused or the Member has breached these Terms.
12.1 Unless cancelled in accordance with clause 15, paid Membership renews automatically for successive renewal periods equal to the Initial Term (or as stated at sign-up). You will be notified in advance of the renewal, as required by law, based on whether you pay monthly or annually.
12.2 We will take payment for the Renewal Term on or around the renewal date using the saved payment method, unless the Member cancels before the renewal date.
12.3 We may increase the Prices at any time by giving the Member not less than thirty (30) Business Days’ written notice.
12.4 Any new Fees will apply from the next Renewal Term. If the Member does not agree, the Member may cancel before the renewal date.
13.1 If a payment is unsuccessful, we will retry it and notify the Member.
13.2 If payment remains unpaid after seven (7) days, we may suspend access to the Membership and/or remove the Listing until payment is received.
13.3 If payment remains unpaid after fourteen (14) days, we may terminate the Membership and remove the Listing.
14.1 We aim to keep the Platform available, but we do not guarantee uninterrupted access.
14.2 We may suspend access for maintenance, security, upgrades, or other operational reasons. Where reasonably practicable, we will provide advance notice.
14.3 We may update, modify, or discontinue features, categories, search tools, and layouts.
14.4 Where a change materially reduces the Membership service, the Member may cancel, and we may, at our discretion, offer a pro rata refund for any unused paid period.
Member cancellation
15.1 The Member may cancel paid Membership at any time after their 14-day cooling-off period through their account settings or by emailing feedback@thelimelightcollective.com, including a reason. This does not affect your statutory rights.
15.2 Cancellation takes effect at the end of the current paid billing period. Fees are not refundable unless we agree otherwise in writing.
Our right to suspend or terminate
15.3 We may suspend or terminate Membership immediately by notice if:
a) the Member breaches these Terms and does not remedy the breach within seven (7) days of notice (where the breach is capable of remedy);
b) the Member Content is inaccurate, misleading, unlawful, or infringes third-party rights;
c) continued publication creates legal, regulatory, or reputational risk; or
d) the Member fails to pay Fees in accordance with clauses 11, 12 or 13.
Effects of Termination
15.4 On termination:
a) the Member’s licence to be listed ends;
b) we may remove or disable the Listing, and
c) we will handle personal data in line with our Privacy Policy and applicable law.
16.1 A Listing does not constitute endorsement, approval, certification, or recommendation of the Member by us.
16.2 Any engagement, contract, booking, or arrangement made between the Member and any third party arising from use of the Platform is solely between those parties. We are not a party to it and have no responsibility for it.
16.3 The Member must not represent that we endorse the Member or that we are acting as the Member’s agent, introducer, or representative.
17.1 Users of the Platform are responsible for conducting their own due diligence before entering into any engagement, arrangement, or contract with a Member. We accept no responsibility for the acts or omissions of Members or for the outcome of any such engagement.
18.1 Each party will comply with applicable data protection law.
18.2 Our Privacy Policy explains how we process personal data, including what information is published in Listings and how Members can request updates or removal.
18.3 The Member confirms that they have the right to share any personal data they provide to us for publication and that they have obtained any necessary permissions from individuals whose information they submit.
19.1 Each party shall keep confidential all information disclosed by the other party and shall use it only as necessary to perform the Contract.
19.2 The obligations in clause 19.1 do not apply to information that:
a) is or becomes publicly available other than through a breach of the Contract;
b) was lawfully in the receiving party’s possession before disclosure;
c) is independently developed without reference to the Confidential Information; or
d) must be disclosed by law or a regulatory authority.
19.3 This clause shall remain in force during the Contract and for two (2) years after termination.
20.1 Nothing in these Terms limits or excludes liability for:
a) death or personal injury caused by negligence;
b) fraud or fraudulent misrepresentation; or
c) any liability that cannot be excluded by law.
20.2 Subject to clause 22.1, our total liability arising out of or in connection with Membership (whether in contract, tort, negligence, or otherwise) is limited to the Fees paid by the Member in the 12 months immediately before the event giving rise to the claim.
20.3 Nothing limits consumer rights under the Consumer Rights Act 2015.
20.4 Subject to clause 22.1, we are not liable for:
a) loss of profit, revenue, business, goodwill, or anticipated savings;
b) indirect or consequential loss; or
c) losses arising from third-party dealings between the Member and any user of the Platform.
21.1 Neither party shall have any liability under or be deemed to be in breach of the Contract for any delays or failures in performance of the Contract which result from Force Majeure.
21.2 The party subject to the Force Majeure event shall promptly notify the other party in writing when such an event causes a delay or failure in performance and when it ceases to do so.
21.3 If the Force Majeure event continues for a continuous period of more than 30 days, either party may terminate the Contract by written notice to the other party.
22.1 Notices must be in writing and may be sent by email.
22.2 Notices to us must be sent to: feedback@thelimelightcollective.com
22.3 Notices to the Member will be sent to the email address associated with their Membership account.
22.4 A notice is deemed received on the next Business Day after it is sent, unless the sender receives an automated delivery failure message.
23.1 We warrant that the Services shall:
a) be performed with reasonable care and skill within good industry practice
24.1 The Member shall indemnify, and keep indemnified, the Supplier from and against all losses, claims, liability, costs (including legal fees) and expenses incurred by the Supplier arising out of or in connection with:
a) Any claim that the Member Content infringes the rights of a third party;
b) Any allegation that the Listing is unlawful, misleading or inaccurate; or
c) any breach by the member of the Acceptable Use Policy or these terms.
The rights and remedies provided in the Contract for the Supplier only are cumulative and not exclusive of any rights and remedies provided by law.
26.1 The parties agree that the Contract constitutes the entire agreement between them or any documents entered pursuant to it, and supersedes all previous agreements, understandings and arrangements between them, whether in writing or oral, in respect of its subject matter.
26.2 Each party acknowledges that it has not entered into the Contract in reliance on, and shall have no remedies in respect of, any representation or warranty that is not expressly set out in the Contract or any documents entered into pursuant to it. No party shall have any claim for innocent or negligent misrepresentation based on any statement in the Contract.
26.3 Nothing in these Conditions purports to limit or exclude any liability for fraud.
We may update these Terms from time to time.
If we make changes to these Terms, we will notify Members by email before the updated Terms take effect and will explain any action required from the Member.
The updated Terms will apply from the date stated in the notice.
If a Member does not agree to the updated Terms, the Member may cancel their Membership before the updated Terms take effect in accordance with clause 15. Continued use of the Membership after the effective date of the updated Terms will constitute acceptance of the updated Terms. Unless otherwise required by law, no refund will be payable in respect of any unused portion of the Membership Term.
28.1 The Member may not assign, subcontract or encumber any right or obligation under the Contract, in whole or in part, without our prior written consent, such consent not to be unreasonably withheld or delayed.
28.2 We may assign or transfer our rights and obligations under the Contract in connection with a business sale, restructuring or transfer of the Platform.
The parties are independent persons and are not partners, principal and agent, or employer and employee, and the Contract does not establish any joint venture, trust, fiduciary, or other relationship between them, other than the contractual relationship expressly provided for in it. None of the parties shall have, nor shall they represent that they have, any authority to make any commitments on the other party’s behalf.
The Member recognises that any breach or threatened breach of the Contract may cause the Supplier irreparable harm for which damages may not be an adequate remedy. Accordingly, in addition to any other remedies and damages available to the Supplier, the Member acknowledges and agrees that the Supplier is entitled to the remedies of specific performance, injunction and other equitable relief without proof of special damages.
31.1 If any provision of the Contract (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of the Contract shall not be affected.
31.2 If any provision of the Contract (or part of any provision) is or becomes illegal, invalid or unenforceable but would be legal, valid and enforceable if some part of it were deleted or modified, the provision or part-provision in question shall apply with the minimum such deletions or modifications as may be necessary to make the provision legal, valid and enforceable. In the event of such deletion or modification, the parties shall negotiate in good faith to agree on the terms of a mutually acceptable alternative provision.
32.1 No failure, delay or omission by the Supplier in exercising any right, power or remedy provided by law or under the Contract shall operate as a waiver of that right, power or remedy, nor shall it preclude or restrict any future exercise of that or any other right, power or remedy.
32.2 No single or partial exercise of any right, power or remedy provided by law or under the Contract by the Supplier shall prevent any future exercise of it or the exercise of any other right, power or remedy by the Supplier.
The Member shall comply with all applicable laws and shall maintain such licences, authorisations, and other approvals, permits, and authorities as are required from time to time to perform its obligations under or in connection with the Contract.
If there is a conflict between the Terms contained in the Conditions and the terms of the Order, schedules, appendices or annexes to the Contract, the Terms of the Conditions shall prevail to the extent of the conflict.
Each party shall pay its own legal costs and expenses incurred in connection with the negotiation, preparation, signature and performance of the Contract.
36.1 If a dispute arises out of or in connection with these Terms, the parties shall use reasonable endeavours to resolve it through good-faith discussions.
36.2 If the dispute has not been resolved within thirty (30) days of either party notifying the other in writing of the dispute, either party may commence court proceedings.
36.3 Nothing in this clause prevents either party from seeking urgent injunctive or interim relief.
The Contract and any dispute or claim arising out of, or in connection with, it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, the Contract, its subject matter or formation (including non-contractual disputes or claims).